PortmarkPortmark FSVP Document Recovery
(914) 201-6975 Mon–Fri · replies same day charaf@portmark.net

Foreign Supplier Verification Program · 21 CFR Part 1, Subpart L

Your suppliers won't send the documents. I recover them.

For FSVP consultants, qualified individuals and the importers they work for. Send me the supplier and the documents that are missing. I chase the supplier in their own language until the documents arrive, check each one against the facility that actually ships the food, and hand everything back with a dated record of every request. The compliance decisions stay with you.

Send me one supplier, $99 flat

Pick the supplier who has gone quiet. You are copied on every email I send. No subscription, no account, nothing to install.

I'm Charaf Azzaoui. I run Portmark and handle every supplier file myself.

Supplier file PM-0148 · rev 3
Agrícola San Miguel S.A. de C.V. · Michoacán, MX · avocados, limes
Third-party audit certificateexpired 14 Mar 2026 Expired
Agricultural water testingrequested 3× since 12 May Missing
Pesticide residue COA, lot AV-2608issued 02 Aug 2026 Current
Harvest & packing proceduresrenews 11 Jan 2027 Current
Produce Safety Rule attestationexpires in 24 days Renew
5 documents · 2 outstanding See the full sample file (PDF)
Your first supplier $99. Then $125 each.
Priced per supplier, never per month. From the sixth supplier in a month, $95 each. More than twenty, tell me before we start. Each recovery covers every missing document from that supplier and runs up to 30 days.
Send me one supplier

What the file needs, and who gets it

An FSVP inspection is records-based: an investigator asks for your supplier file and reads what you produce. The documents live with your suppliers. Getting them out is the work.

What the file needsWhat Portmark does
Documents obtained from each foreign supplierI email your suppliers directly, in their language, and follow up on a set cadence until the document arrives, or until I can show in writing that it can't be had.
Records legible, and produced promptly on requestFDA does not require records to be kept in English, only that a translation can be produced when asked. I file an English translation alongside every original anyway, so nothing has to be found and translated while an inspector waits.
Evidence that matches the actual supplierI check each document against the facility that ships you food. A certificate in the parent company's name is the commonest mismatch and the easiest to miss.
Current, unexpired documentsExpiry dates are read off the documents themselves and listed in the handoff, so you know when the next request falls due. A renewal is recovered the same way, priced per supplier.
Determinations and sign-off by your qualified individualNot me. This is yours. I hand your qualified individual the documents obtained, a list of anything still outstanding, and the dated correspondence behind both.
483citations in FY2025 for never developing an FSVP The most frequently cited food violation of the year, ahead of the next at 249. Counted from FDA's FY2025 inspection citation file, Foods tab, 21 CFR 1.502(a).

The regulatory determinations belong to a qualified individual. The hard part sits underneath them: the evidence is held by your suppliers, in their formats and their languages, and it expires.

Certificates lapse. A supplier changes a production site and nobody sends the new audit. Emails go unanswered for weeks. That chasing is administrative work and nobody's job, so it goes on a spreadsheet, and the spreadsheet quietly falls behind. Then an inspector asks for the file.

How it starts

One supplier is enough to start. No onboarding forms, no account setup, and you see every email that goes out in your name.

  1. You send one supplier

    The one who has gone quiet, the contact you have, what is missing, and which facility actually ships the food.

  2. I recover it

    In their language, on a set cadence for up to 30 days, with you copied on every email. You get the documents, or a dated record of every attempt if they cannot be had.

  3. You decide

    If it was useful, send the next one. Each supplier is priced on its own, so there is nothing to sign up to and nothing to cancel.

Straight answers

We already got a warning letter.
Then there is no reason to wait on the supplier documents. Name the supplier from the letter and what you still need from them. I will go and get it for a flat $99, and you will be copied on every email so nothing goes out in your name that you have not seen.
We don't have a qualified individual.
That is common, and it is the most frequently cited FSVP violation of all: no programme developed in the first place. It does not stop me starting. The documents have to be obtained either way, and they are the part that takes weeks of chasing. I collect and organise them while you appoint your qualified individual, so that person begins with a file in front of them instead of an empty folder. Who fills that role is your decision, and it is not a role I can take.
Are you consultants?
No, and that is deliberate. I do not determine hazards, evaluate suppliers, or tell you whether you are compliant. Those are your qualified individual's calls. I do the part nobody wants: getting documents out of suppliers who do not reply, and keeping track of when they expire.
Can you be our qualified individual?
No. FSVP requires a qualified individual to make the determinations and sign off, and separately requires a qualified auditor for onsite audits. I am neither. Your qualified individual makes those determinations and signs the file; I collect and maintain the evidence they use to do it.
How is it priced?
Per supplier, never per month. The first is $99, then $125 each, or $95 each from the sixth supplier you send in a month. Past twenty, tell me before we start and we will agree something that works. One price covers every document missing from that supplier, so there is no per-document charge. I priced it this way because the work happens when a document is missing, not every month, and you should only pay when it does.
Our suppliers don't speak English.
Most don't. I write to them in their own language and file an English translation next to every original.
What if a supplier simply won't send something?
It goes in the file as outstanding, with the dated record of every request I made. That does not replace the evidence itself. It means your qualified individual can see exactly what is missing and what has already been tried, and decide the next step. The fee covers the work of the recovery, not the supplier's cooperation, and I say so before starting.

For FSVP consultants and qualified individuals

Your client stays your client, and the compliance work stays yours. I do not evaluate suppliers, determine hazards, or advise your client. When a supplier has gone quiet, send me the supplier, the contact and the documents you need. I handle the requests, the follow-ups and the translation, and return the documents with the full correspondence trail, ready for your review. You and your client are copied on every email.

Several suppliers at once are $95 each from the sixth in a month. Customs brokers can do the same: forward this page to an importer who is stuck, or copy me at charaf@portmark.net, and they work directly with me from there.

Portmark

Who you are dealing with

Portmark is run by me, Charaf Azzaoui. One person, not a call centre and not a subcontracted back office. You deal with the same person who writes to your suppliers. That is a limit on how many suppliers I can take on at once, and it is also the reason the chasing actually gets done.

charaf@portmark.net

First supplier $99then $125 each Send me one supplier